Terms of Service

Effective Date: August 31, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING A MANDATORY ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER, A JURY-TRIAL WAIVER, AND LIMITS ON OUR LIABILITY. BY USING THE SITE OR PLACING AN ORDER, YOU AGREE TO THESE TERMS.

Welcome to DieClean (also doing business as Die Clean) (“DieClean,” “we,” “us,” or “our”). These Terms of Service (“Terms”), together with any policies referenced in them, describe your rights and responsibilities when you visit, use, or purchase from https://dieclean.com, https://account.dieclean.com, and any related websites, checkout flows, accounts, or services we operate (collectively, the “Services” or the “Site”).

DieClean is powered by Shopify, which enables us to provide the Services to you. These Terms, together with our Privacy Policy (https://dieclean.com/pages/privacy) and Refund Policy (https://dieclean.com/pages/refund-policy), form a legally binding agreement between you and DieClean. If you do not agree, do not use the Services.

Questions about these Terms: support@dieclean.com or (866) 643-3591. Our mailing address is 2836 N Greenfield Rd, #101, Mesa, AZ 85215, USA.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. The Services are intended for adults. They are not directed to children under 13, and we do not knowingly collect personal information from children. If you are under 18, you may use the Services only with the involvement of a parent or guardian.

To use the Services, including browsing the Site or purchasing products, you may be asked to provide information such as your email address, billing, payment, shipping, and (if you opt in) mobile telephone number. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it. You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person. Notify us immediately at support@dieclean.com if you suspect unauthorized access.

SECTION 2 — OUR PRODUCTS

We sell men’s (and unisex) personal-care products, including bar soaps, deodorants, lotions, and related goods. We have made every effort to provide an accurate representation of our products on the Site. Colors and appearance may differ from how they appear on your screen because of your device, settings, and lighting. We do not warrant that the appearance or quality of any product will meet your expectations or be identical to depictions on the Site.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, household, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. DieClean reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until DieClean confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as DieClean may be unable to accommodate cancellation requests after an order is accepted.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at checkout. Purchases are subject to return or exchange solely in accordance with our Refund Policy at https://dieclean.com/pages/refund-policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. We ship to the continental United States unless we expressly state otherwise on the Site.

SECTION 4 — PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email, except that subscription orders are billed as described in Section 6. Unless expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

We may offer promotions that are governed by terms separate from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms govern for that promotion only.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to promptly update that information so we can complete your transactions and contact you. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are authorized to use that payment method, (iii) charges will be honored, and (iv) you will pay charges incurred at the posted prices, including shipping, handling, and applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

SECTION 6 — SUBSCRIPTIONS AND AUTOMATIC RENEWAL

THIS SECTION DESCRIBES A RECURRING PAYMENT PLAN. IF YOU START A SUBSCRIPTION, IT WILL RENEW AUTOMATICALLY AND YOUR PAYMENT METHOD WILL BE CHARGED ON AN ONGOING BASIS UNTIL YOU CANCEL. YOU CAN CANCEL ANYTIME AT https://account.dieclean.com.

DieClean offers optional subscriptions (sometimes described as subscribe-and-save, auto-ship, or similar). Our current plan is Die Clean Autoship: shipments every quarter (about 90 days) at subscriber pricing (currently 20% off the then-current one-time price), plus tax and shipping if applicable. If checkout shows a different cadence, product mix, or discount, the checkout disclosure controls for that enrollment. After you enroll, we will automatically charge the payment method on file for each shipment at that cadence until you cancel.

Before you complete enrollment, we will disclose, in a clear and conspicuous manner:

(a) that you are enrolling in a recurring plan that continues until you cancel;
(b) the product(s) included;
(c) the purchase price, any advertised discount, and that the then-current price (plus tax and shipping, if applicable) will be charged at each renewal;
(d) the billing / shipping cadence;
(e) that you authorize recurring charges to your payment method; and
(f) how to cancel, including that you can cancel online at https://account.dieclean.com.

By completing checkout for a subscription, you expressly acknowledge these terms and authorize DieClean (and our payment processors) to charge your payment method for the initial order and each subsequent renewal until you cancel. You will receive an order or shipment confirmation for the initial purchase and for renewals, which will include cancellation instructions.

How you are billed. You are charged each time a subscription order ships (or is prepared to ship), at the cadence you set, on the payment method on file. If a charge fails, we may retry the payment method, pause the subscription, or cancel it, and we may attempt to contact you.

How to manage or cancel. Sign in at https://account.dieclean.com to change products, change cadence, skip a shipment, add a one-time item, update your payment method or address, or cancel. Cancellation takes effect on the next unshipped order. If an order has already been charged, packed, or shipped when you cancel, that order will be fulfilled and is subject to our Refund Policy; you will not be charged for later shipments. You may also email support@dieclean.com and we will process a cancellation request. We do not require a phone call or a retention process to cancel.

Price and material changes. We may change subscription pricing, products, cadence options, or these subscription terms. If a change is material (including a price increase), we will give you reasonable advance notice as required by law, typically by email. If you do not agree, you may cancel before the change takes effect. Continued shipment after the effective date of a change constitutes acceptance of the change to the extent permitted by law.

Trials and introductory offers. If we offer a free trial, discounted first shipment, or other introductory offer, we will disclose the duration, the price after the intro period, and when the first non-intro charge will occur. Unless you cancel before the intro period ends, the subscription converts to a paid automatic-renewal plan at the disclosed price.

State automatic-renewal laws. If you reside in a jurisdiction with automatic-renewal or negative-option laws (including California’s Automatic Renewal Law, Cal. Bus. & Prof. Code §§ 17600–17606, and similar laws in other states), we will provide the additional disclosures, acknowledgments, confirmation emails, and cancellation mechanisms those laws require. Nothing in these Terms limits any non-waivable consumer right under those laws. If required, we will send a reminder before an annual or longer-term renewal.

Subscriptions are for personal use. We may limit, pause, or cancel a subscription if we reasonably believe it is being used for resale, abuse of our guarantee, or fraud.

SECTION 7 — INTELLECTUAL PROPERTY

The Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by DieClean, its affiliates, or licensors and are protected by U.S. and foreign intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent, except for temporary viewing in your browser.

Except as expressly provided, nothing in these Terms grants you a license under any patent, trademark, copyright, or other intellectual property of DieClean, Shopify, or any third party. DieClean’s names, logos, product and service names, designs, and slogans are trademarks of DieClean or its affiliates or licensors. You must not use them without our prior written permission. Shopify’s name, logo, and marks are trademarks of Shopify. All other names and marks on the Services are the trademarks of their respective owners. All rights not expressly granted are reserved.

SECTION 8 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools “as is” and “as available,” without warranties, representations, or endorsement. We have no liability arising from your use of optional third-party tools. Use them at your own risk and review the third party’s terms. New features we add to the Services are also subject to these Terms.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating third-party materials or websites. If you leave the Services to access them, you do so at your own risk. We are not liable for harm related to third-party websites or to products, services, or content on those websites. Complaints about third-party products and services should be directed to the third party.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

DieClean is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with DieClean. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and DieClean, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with DieClean.

SECTION 11 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy at https://dieclean.com/pages/privacy, and certain personal information may be subject to Shopify’s Consumer Privacy Policy at https://privacy.shopify.com. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and other third parties, including in countries other than where you reside, in order to provide the Services. Review our Privacy Policy for details.

SECTION 12 — MOBILE MESSAGING PROGRAM (SMS / MMS)

DieClean may offer an optional mobile messaging program (the “Program”) through which we send SMS, MMS, or similar text messages. The Program is not a condition of purchase. You will not be required to opt in to messaging in order to buy from us.

By providing your mobile number and affirmatively opting in (for example, by checking a box at checkout, submitting a web form, sending a keyword, or otherwise requesting texts), you consent to receive recurring autodialed, automated, and/or prerecorded marketing, cart-recovery, transactional, and informational text messages from or on behalf of DieClean at the number you provided. Consent is not required to make a purchase. Message frequency varies. Message and data rates may apply. Check your carrier’s plan for details. We are not responsible for messaging charges incurred by you or by anyone who has access to your device.

Supported carriers may change. The Program may not be available on all carriers or in all areas. Delivery is subject to your carrier and is outside our control. We are not liable for delayed or undelivered messages. If your device does not support MMS, you may receive SMS instead.

Opt-out. Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to the number from which you received messages to leave the Program. You may receive a final confirmation message. For help, text HELP or email support@dieclean.com. We will also honor a clear opt-out request sent to support@dieclean.com, though texting STOP is the fastest method.

You represent that you are the account holder or customary user of the mobile number you provide, and that you will notify us if you change or deactivate the number. We may use service providers to operate the Program. Your participation is also subject to our Privacy Policy. We may modify or terminate the Program at any time. Carriers are not liable for delayed or undelivered messages.

This Section is intended to comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles, and similar laws. If the terms of a specific opt-in (for example, on-screen checkout language) conflict with this Section, the more specific opt-in language controls as to consent, and these Terms otherwise apply.

SECTION 13 — COSMETIC, TOPICAL, AND HEALTH DISCLAIMERS

Our products are cosmetics and personal-care products for external use. They are not drugs, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements on the Site have not been evaluated by the U.S. Food and Drug Administration, except where a specific FDA-required cosmetic warning or drug claim is identified.

Patch test. Before using a product more broadly, apply a small amount to clean, dry skin on the inner forearm or behind the ear and wait 24 hours. If you see redness, itching, burning, swelling, rash, or other irritation, do not use the product and wash the area with water. Discontinue use if irritation develops at any time.

Sensitivities and ingredients. Individual results vary. Skin type, existing conditions (including eczema, psoriasis, acne, or dermatitis), medications, fragrance, essential oils, botanicals, beeswax, and other ingredients can cause irritation or allergic reaction. Review the ingredient list on the product page and packaging before use. If you have a known allergy or sensitive skin, consult a dermatologist before use. Some of our deodorants contain beeswax and are not vegan.

How to use. Use as directed on the label. Avoid contact with eyes, inside the nose or mouth, and broken or inflamed skin unless the label says otherwise. If contact with eyes occurs, rinse thoroughly with water. For external use only. Keep out of reach of children. Our products are formulated for adult skin. For children or teenagers, consult a pediatrician or dermatologist before use. If you are pregnant, nursing, or have a medical condition, consult a healthcare professional before use.

Storage and shelf life. Store in a cool, dry place away from direct sunlight and extreme heat. Unopened product generally holds for about one year; after opening, we recommend using it within about six months, or as otherwise stated on the label. Do not use a product that has changed color, texture, or smell in an unusual way, or that is past the period-after-opening guidance on the package.

Not medical advice. Content on the Site, including ingredient education, “clean” or “non-toxic” descriptions, and customer reviews, is for general information only. It is not medical, dermatological, or professional advice and is not a substitute for advice from a qualified clinician. If you have a health concern, see a licensed professional.

You assume the ordinary risks of using topical personal-care products, including the possibility of irritation or allergic reaction. This Section does not limit any warranty, remedy, or liability that cannot be limited under applicable law, including for products that are defective or that fail to meet mandatory safety standards.

SECTION 14 — FEEDBACK AND USER CONTENT

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, photos, proposals, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, irrevocable, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any purpose, including commercial use, without compensation to you. We may use Feedback to operate, improve, and promote the Services.

You represent that you own or have all rights needed to grant this license; that you have disclosed any compensation or incentive received in connection with the Feedback (including if you received a free product or are a paid partner); and that the Feedback complies with these Terms and with the FTC’s endorsement guidelines. We have no obligation to keep Feedback confidential, to pay for it, or to respond to it. We may monitor, edit, or remove Feedback that we determine is unlawful, offensive, defamatory, infringing, or otherwise objectionable.

You may not use a false identity or mislead us or others as to the origin of Feedback. You are solely responsible for Feedback you submit. We assume no liability for Feedback posted by you or any third party.

SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted an order).

SECTION 16 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not, directly or indirectly: (a) use the Services for any unlawful or malicious purpose; (b) violate any applicable law; (c) infringe our intellectual property rights or those of others; (d) harass, abuse, defame, or harm any person; (e) transmit false or misleading information; (f) send spam or other unsolicited promotional material; (g) impersonate any person or entity; (h) upload viruses or malicious code; (i) scrape, crawl, spider, or harvest personal information; (j) reverse engineer or bypass security features; or (k) engage in conduct that restricts others’ use of the Services or that may harm DieClean, Shopify, or other users.

We may suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated these Terms.

SECTION 17 — TERMINATION

We may terminate this agreement or your access to the Services (or any part of them) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, including any subscription order already in process. Sections that by their nature should survive (including Intellectual Property, Feedback, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and this survival sentence) will survive termination.

SECTION 18 — DISCLAIMER OF WARRANTIES

THE INFORMATION ON THE SERVICES IS PROVIDED FOR GENERAL INFORMATION ONLY. WE DO NOT WARRANT THAT IT IS ACCURATE, COMPLETE, OR USEFUL. ANY RELIANCE YOU PLACE ON IT IS AT YOUR OWN RISK.

EXCEPT AS EXPRESSLY STATED BY DIECLEAN (INCLUDING ANY 30-DAY GUARANTEE DESCRIBED IN OUR REFUND POLICY), THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Some jurisdictions limit or do not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you to that extent. Nothing in these Terms limits any warranty that cannot be disclaimed under applicable law.

SECTION 19 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, DIECLEAN, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS, AND THOSE OF SHOPIFY AND ITS AFFILIATES, WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES, ANY PRODUCT, OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO DIECLEAN FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE CLAIM AROSE. IF YOU PAID NOTHING IN THAT PERIOD, OUR TOTAL LIABILITY WILL NOT EXCEED FIFTY U.S. DOLLARS (US $50).

These limitations do not apply to liability that cannot be limited under applicable law, including (where such a limitation is prohibited) liability for death or personal injury caused by our negligence, or for our fraud or willful misconduct. Some states do not allow the exclusion or limitation of incidental or consequential damages, so some of the above may not apply to you. You may have additional rights.

To the extent applicable, you waive the benefit of California Civil Code § 1542 and any similar law providing that a general release does not extend to claims that the releasing party does not know or suspect to exist at the time of execution. This waiver applies only to the extent a release or limitation in these Terms is otherwise enforceable.

SECTION 20 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless DieClean, Shopify, and our and their affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms or policies they incorporate, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services (other than a claim that a DieClean product as sold was defective). We will notify you of an indemnifiable claim; failure to promptly notify will not relieve you unless you are materially prejudiced. We may control the defense and settlement at your expense, including choice of counsel, but will not settle a claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld). You will cooperate in the defense, including by providing relevant documents.

SECTION 21 — DISPUTE RESOLUTION; MANDATORY ARBITRATION; CLASS-ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH DIECLEAN ON AN INDIVIDUAL BASIS, WAIVES YOUR RIGHT TO A JURY TRIAL, AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS AS DESCRIBED BELOW.

Informal resolution first. If you have a dispute with us, email support@dieclean.com with the subject line “Dispute Notice,” your name, the email on the order or account, a description of the dispute, and the relief you want. We will try to resolve it in good faith. You and we agree to wait 30 days after that notice (or after our similar notice to you) before starting arbitration or a small-claims case, unless a statute of limitations would expire during that period, in which case a filing may be made to preserve the claim and then stayed.

Agreement to arbitrate. Except for the exceptions below, you and DieClean agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product, any subscription, any mobile message, or your relationship with us (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “AAA Rules”), as modified by this Section. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this agreement to arbitrate. The arbitrator may award any relief that would be available in court on an individual basis, except that the arbitrator may not award punitive damages except as required by statute, and may not preside over any class, collective, or representative proceeding.

Exceptions. Either party may (i) bring an individual action in small-claims court if the claim qualifies; (ii) seek injunctive or other equitable relief in court for the alleged unlawful use of intellectual property; and (iii) report matters to federal, state, or local agencies. This agreement does not prevent you from bringing a qualifying claim in small-claims court in your county of residence or in Maricopa County, Arizona.

Class-action and jury waiver. YOU AND DIECLEAN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AND DIECLEAN WAIVE ANY RIGHT TO A JURY TRIAL. If a court or arbitrator determines that the class-action waiver is unenforceable as to a particular claim, that claim (and only that claim) must proceed in court and not in arbitration, and this Section still applies to all other claims.

Process, location, and fees. To start arbitration, follow the AAA Rules at www.adr.org. Unless you and we agree otherwise, the arbitration will be conducted in English, remotely by video or phone, or in Maricopa County, Arizona, or in the county of your U.S. residence, at your election for a hearing if a hearing is required. We will pay AAA filing, administration, and arbitrator fees for any arbitration we commence, and for any arbitration you commence if your claims total less than US $10,000, unless the arbitrator finds your claim frivolous or brought for an improper purpose under Federal Rule of Civil Procedure 11(b) standards. Each party bears its own attorneys’ fees unless a statute provides otherwise or the arbitrator awards them.

Mass filings. If 25 or more similar demands for arbitration are filed against us by the same or coordinated counsel, the AAA Mass Arbitration Supplementary Rules (or successor) will apply, including any batching or bellwether procedures in those rules, to the extent consistent with the FAA and this Section.

Time limit. To the fullest extent permitted by law, any Dispute must be filed within one (1) year after the claim accrued, or it is permanently barred. This does not shorten any period that applicable law makes non-waivable.

Opt-out. You may opt out of this arbitration agreement by emailing support@dieclean.com from the email associated with your order or account within 30 days of first accepting these Terms (or of first creating an account or placing an order, whichever is earlier), with the subject line “Arbitration Opt-Out,” your name, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of the rest of these Terms. If you opt out, Disputes will be resolved in court as provided in Section 22, still on an individual basis to the extent the class-action waiver is enforceable.

Severability of this Section. If the class-action waiver is found unenforceable and a class, collective, or representative action is allowed to proceed, this agreement to arbitrate does not apply to that action. If any other part of this Section is found unenforceable, the rest remains in effect. If the entire agreement to arbitrate is found unenforceable, the exclusive forum in Section 22 applies, and the jury waiver still applies to the fullest extent permitted by law.

SECTION 22 — GOVERNING LAW AND FORUM

These Terms and any dispute arising out of or related to them, the Services, or any product are governed by the laws of the State of Arizona, without regard to conflict-of-laws rules, and by applicable federal law (including the FAA as to Section 21). The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except as provided in Section 21 (arbitration and small claims), you and DieClean consent to exclusive personal jurisdiction and venue in the state or federal courts located in Maricopa County, Arizona. You consent to service of process by email to the address associated with your account or order.

If you are a consumer resident of a jurisdiction that prohibits a choice of Arizona law or an Arizona forum for that consumer, then to that extent only the laws and courts of your place of residence apply. Any non-waivable consumer protection rights in your state of residence are not limited by this Section.

SECTION 23 — CALIFORNIA CONSUMER NOTICES

California Civil Code § 1789.3. If you are a California resident, you may contact DieClean at 2836 N Greenfield Rd, #101, Mesa, AZ 85215, by telephone at (866) 643-3591, or by email at support@dieclean.com, regarding any complaints or to request further information. Under California Civil Code § 1789.3, California users are entitled to the following consumer-rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

California Proposition 65. Some products we sell may be subject to a warning under the California Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65). If a Proposition 65 warning is required for a product, we will provide it on the applicable product page, packaging, or checkout. A warning is not a determination that a product will actually cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov. This paragraph is not itself a Proposition 65 warning for any specific product.

California automatic-renewal rights. If you are a California consumer with a subscription, you have the cancellation and disclosure rights described in Section 6 and in Cal. Bus. & Prof. Code §§ 17600–17606, including the right to cancel online at https://account.dieclean.com.

SECTION 24 — ELECTRONIC COMMUNICATIONS

When you use the Services, create an account, place an order, or send us email, you are communicating with us electronically. You consent to receive communications from us electronically (including by email, Site notice, and, if you opt in, text message). You agree that electronic agreements, notices, disclosures, and other communications we provide satisfy any legal requirement that such communications be in writing. You may print these Terms for your records.

SECTION 25 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed. The remaining provisions will remain in full force and effect. Section 21 contains additional severability terms for the arbitration agreement.

SECTION 26 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms, together with the Privacy Policy, Refund Policy, and any other policies or additional terms posted on the Site (including contest or promotion rules), are the entire agreement between you and us regarding the Services and supersede prior agreements and communications relating to the same subject, including prior versions of the Terms of Service. Any ambiguities in interpretation will not be construed against the drafting party. No joint venture, partnership, employment, or agency relationship is created by these Terms. These Terms do not confer rights on any third party except Shopify as an express third-party beneficiary of Section 10 and of any release of Shopify in these Terms. You may not use, export, or re-export any product or content from the Services except as authorized by United States law and the laws of the jurisdiction in which the product or content was obtained. Contests, sweepstakes, and similar promotions are governed by their own official rules, which control if they conflict with these Terms for that promotion.

SECTION 27 — ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations without our prior written consent, and any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice, including in connection with a merger, sale of assets, or other corporate transaction.

SECTION 28 — HEADINGS; LANGUAGE

Headings are for convenience only and do not affect interpretation. These Terms are written in English. Any translation is for convenience only. If a translation conflicts with the English version, the English version controls.

SECTION 29 — CHANGES TO THESE TERMS

You can review the current Terms at https://dieclean.com/pages/terms. We may update, change, or replace any part of these Terms by posting the updated Terms on the Site and updating the Effective Date. We will provide notice of material changes as required by law (including by email or Site notice). Changes will not apply retroactively to disputes that arose before the Effective Date of the change, except that we may always update these Terms to comply with law. Your continued use of the Services after the Effective Date of updated Terms constitutes acceptance, except where applicable law requires a further consent (including for certain automatic-renewal changes, which are governed by Section 6).

SECTION 30 — BONES LOYALTY PROGRAM

Bones is DieClean’s optional loyalty program. Current earn rates, redemption options, and tier perks are described at https://dieclean.com/pages/bones and in your account, and we may change them at any time. If there is a conflict between the Bones page and these Terms, these Terms control on legal points (ownership of points, cancellation, abuse); the Bones page controls on then-current rates and perks.

Bones are promotional only. They have no cash value, are not your property, are not transferable, cannot be sold or bartered, and cannot be redeemed for cash except where the law requires. We may award, deny, reverse, expire, or cancel Bones for any reason, including returns, chargebacks, suspected fraud, multiple accounts, or inactivity. If we end the program, unused Bones expire on the end date we announce.

Eligibility. Bones is for individuals in the United States who are the age of majority in their place of residence. You need a DieClean account to redeem. One account per person. Businesses, bots, and automated scripts may not participate. Your account is personal to you.

Earning (as of the Effective Date, subject to change on the Bones page): +10 Bones for creating an account; +10 Bones per US $1 spent on qualifying purchases (rounded down); +15 for a product review; +10 for following us on TikTok; +10 for following us on Instagram; +50 for a birthday bonus if you have given us a date of birth; +10 for starting a new subscription; +15 for the first renewal of a subscription. Social and review Bones may be withheld or reversed if the follow or review is removed, fake, or incentivized without required disclosure. Qualifying purchases exclude taxes, shipping, tips, and amounts later refunded, unless we say otherwise. We may award bonus Bones for promotions.

Tiers (as of the Effective Date, subject to change): Fresh Meat (free to join); Bone Collector (500 Bones earned in a year) with free shipping, 1.5× earning, and early access; Grave Robber (1,500 Bones earned in a year) with 2× earning, free quarterly merch, and priority drops. Tier thresholds, year window, and perks may change. Free shipping and merch perks apply only while you remain in that tier and only as described on the Bones page.

Redemption. Sign in and apply Bones at checkout for order discounts or eligible free product, subject to availability and any caps we post. Redemptions are final. Returned items may cause us to reverse the Bones you earned and, if a discount was applied, to reduce the refund by that discount. Bones are not restored for a refund of a Bones-redeemed item except in our discretion.

By joining Bones you agree we may send program-related emails about your balance, tiers, and Bones offers. You can unsubscribe from marketing emails; we may still send account and transactional messages. We may suspend or close a Bones account for abuse, including creating extra accounts, fake referrals, fake reviews, or using Bones in any unauthorized way.

SECTION 31 — REFER-A-FRIEND PROGRAM

If we offer a refer-a-friend or similar referral program (including Bones earned for referring a friend), these terms apply, even if the program is paused and later restarted. Details of any then-current reward (Bones, discount, or otherwise) will be shown on the Site, the Bones page, or in your account.

You get a personal referral link or code. You may share it with people you actually know, on your own social channels, or in a personal message. You may not buy ads on the link, scrape or harvest contacts, post it in coupon/deal forums, mask or redirect it, spam, or sell it. You must comply with anti-spam law. If you endorse DieClean in connection with a referral, you must follow FTC endorsement guidelines and clearly disclose that you may be compensated.

A qualified referral is a first qualifying purchase by a new customer who uses your link or code, as we verify. You and the referred person cannot be the same person or household, and you may not use extra email addresses to refer yourself. Rewards are issued only after the referred order is paid and not refunded within the period we set (or 30 days if we do not set one). One qualified referral per referred customer. Rewards have no cash value and are not transferable.

We may deny, delay, or claw back rewards, close accounts, or cancel the program at any time if we believe it is being abused or if we simply end the offer. Participation is limited to U.S. individuals at the age of majority, for personal use, not affiliate or lead-generation businesses.

SECTION 32 — COPYRIGHT POLICY; DMCA

We respect intellectual property and will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Services infringes your copyright, send a written notice that includes all of the following:

(a) your physical or electronic signature (or that of a person authorized to act for the copyright owner);
(b) identification of the copyrighted work claimed to be infringed, or a representative list if multiple works are covered;
(c) identification of the material that is claimed to be infringing and information reasonably sufficient for us to locate it (a URL is best);
(d) your name, mailing address, telephone number, and email address;
(e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
(f) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Send DMCA notices with the subject line “DMCA NOTICE” to:

DieClean — DMCA Agent
2836 N Greenfield Rd, #101
Mesa, AZ 85215
United States
support@dieclean.com

If you are the user whose content was removed, you may send a DMCA counter-notification that includes your signature; identification of the material and where it appeared; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; and your name, address, and telephone number, plus a statement that you consent to the jurisdiction of the federal district court for the district where you reside (or the District of Arizona if you live outside the United States) and that you will accept service of process from the original complainant. We may share notices and counter-notices, including contact information, with the other party and with third parties as required by law. We may terminate accounts of repeat infringers.

False notices submitted under penalty of perjury can create personal liability. Consider consulting a lawyer before sending a notice or counter-notice. We have no duty to act on a defective notice.

SECTION 33 — CONTACT INFORMATION

Questions about these Terms should be sent to support@dieclean.com.

DieClean
2836 N Greenfield Rd, #101
Mesa, AZ 85215
United States
(866) 643-3591
support@dieclean.com
https://dieclean.com

These Terms are effective August 31, 2026, and replace all prior versions posted on the Site.