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Things People Ask.
Most Asked
Once it ships, you get a tracking email. You can also find it in your account under My Orders.
Orders process in 1 to 2 business days, with most shipping out same day.
Not for you? You have 30 days from delivery to send it back. Email support@dieclean.com for a return authorization, ship it back on your dime, and once it lands at our warehouse your refund goes to your original payment method within 5 to 10 business days. Original shipping charges are not refundable.
The guarantee covers your first order of a product, and bundles are excluded. Try one bar before you commit to 42 of them. If your order showed up damaged, wrong, or defective, that is on us, contact support and we will make it right at no cost to you. Full details in our Refund Policy.
Sign in at account.dieclean.com to change your products, change your cadence, skip a shipment, or cancel. No phone call, no retention gauntlet.
Email support@dieclean.com. Autoresponders handle the first pass, but a human reviews and replies during business hours.
Orders and Shipping
Once it ships, you get a tracking email. You can also find it in your account under My Orders.
Orders process in 1 to 2 business days, with most shipping out same day.
Continental United States only, for now.
Free standard shipping on orders over $40.
We pack fast. If you need to change or cancel, reach out as soon as you can and we will catch it if it has not shipped yet.
If tracking has not moved in more than 7 business days, contact us and we will chase it down.
Returns and Refunds
Not for you? You have 30 days from delivery to send it back. Email support@dieclean.com for a return authorization, ship it back on your dime, and once it lands at our warehouse your refund goes to your original payment method within 5 to 10 business days. Original shipping charges are not refundable.
The guarantee covers your first order of a product, and bundles are excluded. Try one bar before you commit to 42 of them. If your order showed up damaged, wrong, or defective, that is on us, contact support and we will make it right at no cost to you. Full details in our Refund Policy.
Email support@dieclean.com within 30 days of delivery and we will send you a return authorization (RMA) number and the return address. Write the RMA number on the box, ship it back, and once it arrives at our warehouse your refund hits your original payment method within 5 to 10 business days. You cover return shipping, we cover the refund. Returns without an RMA number may be refused, so get one first. Subject to the terms of our Refund Policy.
You do. Getting it to you was our job, getting it back is yours. Any carrier works, no special label needed, just put your RMA number on the box.
One exception: if your order showed up damaged, wrong, or defective, you pay nothing.
We do not provide one. You pick the carrier and buy the label. What you do need is an RMA number, so email support@dieclean.com and we will send one along with the return address. Write it on the outside of the box so we can match your package to your order.
That is on us. Email support@dieclean.com with your order number and a photo and we will send a replacement or a refund at no cost to you. No return shipping, no hoops.
We keep it simple. Return the product you do not want under the 30-day guarantee and place a new order for the one you do. Two clean transactions beat one confusing one. If your order arrived damaged or wrong, that is a replacement, not an exchange, and it costs you nothing.
The guarantee covers one trial unit per product, so the one you tried is covered. Anything beyond that needs to come back unused to qualify for a refund. Deodorant is not a library book.
Send it back. Email support@dieclean.com within 30 days of delivery for a return authorization, then ship the bundle back with the RMA number on the box. The one you opened and tried counts as your trial unit, so it is covered. Everything else needs to come back unused to qualify. If a free gift came with the order, keep it.
No. The product comes back, the money goes out, in that order. Once your return lands at our warehouse and checks out, your refund is on its way within 5 to 10 business days.
Once per product, per customer. If we refunded your Havana Harvest and you order Havana Harvest again, that one is yours. The guarantee exists for finding out, not for subscribing to it.
Nothing in the regular lineup is final sale. Bar soap, deodorant, and face moisturizer are all covered by the 30-day guarantee.
A few things fall outside it. Free gifts, like MAVERICK, are not refundable since you did not pay for them, and if a return drops your order below the gift threshold, keep it anyway. We are not asking for toothpaste back. Used product beyond your one trial unit does not qualify, so the rest of a bundle needs to come back unused. And the guarantee is one refund per product per customer, so a product we have already refunded is not eligible again.
Account, Subscriptions and Bones
Create an account at account.dieclean.com using the same email you ordered with. That gets you order history, subscription management, and scent swaps.
Sign in at account.dieclean.com to change your products, change your cadence, skip a shipment, or cancel. No phone call, no retention gauntlet.
You are charged each time an order ships, at the cadence you set, on the card on file. No surprise charges, no renewal buried in fine print.
Yes. Drop in a one-time add-on and it rides along with your next shipment. No new subscription required.
Bones are our rewards points. You earn them for buying, and you spend them on Die Clean product. That is the whole system.
You earn Bones on every order automatically once you have an account. There are several other ways to earn bones, discover them here. Sign in at account.dieclean.com to see your balance.
Sign in at account.dieclean.com, check your balance, and apply your Bones at checkout for a discount on your order.
Ingredients and Products
No toxic junk. No fillers. No aluminum in the deodorant. Nothing that does not belong on your skin. If it is not pulling its weight, it is not in the formula.
We are not certified organic and we are not going to pretend otherwise for a badge. We build with naturally derived ingredients that work and skip the ones that do not.
In the United States, by manufacturers we actually visit.
No. We do not test on animals. Heads up though, our deodorants contain beeswax, so they are not vegan.
All of it holds up for about a year unopened. Once you crack it open, use it within six months, mostly because anything older than that is just gross. Nothing here is built to sit in a cabinet forever. Neither are you.
Yes. If you already have one of our reusable metal deodorant containers, keep it in service with a ZERO Unscented Deodorant Refill. Same clean, aluminum-free formula, no outer metal vessel.
No. MAVERICK is a free gift with qualifying orders, our way of rescuing perfectly good toothpaste from an unnecessary trip to the landfill. Once this inventory is gone it is not coming back, unless enough of you harass our CEO into changing his mind.
The Brand
Personal care for men who actually read labels. Soap, deodorant, and face stuff built with ingredients you can pronounce and none of the toxic junk the big brands bury in the fine print. Live Loud. Die Clean.
Most grooming brands pack their formulas with cheap filler and hide it behind clinical-sounding words, betting you will not check. We check. No fillers, no mystery ingredients, nothing in the formula that is not earning its place. That is the whole difference.
Right here at dieclean.com, straight from us.
Not right now. The cheapest way in is a single bar or one stick. If that changes, you will hear about it.
Yes. Skin is skin. The only thing gendered about grooming is the marketing other brands waste money on. Use what works.
Our stuff is built for grown adults. For kids or teens, check with a pediatrician or dermatologist first. Their skin, their call, with a pro in the loop.
Maybe. We work with a short list of creators, athletes, and brands who bring something real to the table. If you make content, we look at your reach and we look harder at whether your audience actually believes you. If you are a business, a gym, a team, a shop, a brand with its own point of view, tell us what you had in mind. We say no a lot, but we read everything. Email partners@dieclean.com.
Email support@dieclean.com. Autoresponders handle the first pass, but a human reviews and replies during business hours.